Job Title: Hotel Front Desk Receptionist
Location: Super8 - Toronto East
Job Type:Full-time
About Us
Super8- Toronto East is committed to delivering exceptional guest experiences. We are looking for a professional, friendly, and service-oriented Front Desk Receptionist to be the first point of contact for our guests.
Job Summary
We are seeking a motivated and customer-focused Hotel Front Desk Receptionist with a minimum of 2 years of experience in hotel or hospitality front desk operations. The ideal candidate has excellent communication skills, strong soft skills, and the ability to quickly learn and adapt to hotel systems and procedures.
Key Responsibilities
• Welcome guests warmly and provide exceptional customer service.
• Manage check-ins and check-outs efficiently.
• Handle reservations, cancellations, and room assignments.
• Answer phone calls and respond to guest inquiries.
• Process payments and maintain accurate records.
• Address and resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
Requirements
• Minimum 2 years of hotel front desk or hospitality experience.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Strong customer service orientation.
• Proficiency in hotel management software and Microsoft Office.
• Ability to work flexible shifts, including weekends and holidays.
Required Soft Skills
• Strong interpersonal and people skills.
• Problem-solving and conflict resolution abilities.
• Multitasking and time management skills.
• Attention to detail.
• Team player with a positive attitude.
• Quick learner with the ability to pick up new systems and procedures efficiently.
• Ability to remain calm and professional under pressure.
Preferred Qualifications
• Multilingual abilities.
• Cash handling experience.
How to Apply
Please send your resume to super8torontoeast@gmail.com with the subject line “Hotel Front Desk Application.”