Automotive Customer Service Representative
Location: Pelletier’s Autobody
Job Type: Full time

About the Role:

We are looking for a professional and energetic Customer Service Representative to be the face of our office. In this role, you will act as a vital link between our customers and our service and sales teams, ensuring every guest feels welcomed and valued from the moment they arrive.
Key Responsibilities

Customer Concierge: Greet customers entering the office in a welcoming and helpful manner.

Communication Management: Handle incoming calls, book service appointments, and direct customers to the appropriate departments.

Service Liaison: Work closely with the service manager and technicians to keep customers updated on their vehicle’s status.
Satisfaction Follow-Up: Conduct follow-up calls or emails within 48 hours to ensure customer satisfaction and monitor survey results.

Administrative Support: Maintain customer databases, process payments, and ensure the lobby/office area is clean and organized.

Qualifications & Skills

Experience: Minimum of 1 year in a customer service or sales support role is preferred.
Education: High school diploma or GED equivalent.

Communication: Exceptional interpersonal and verbal communication skills.
Technical Savvy: Proficiency in Microsoft Office (Word, Excel) and ability to learn automotive CRM software.

Attributes: High attention to detail, problem-solving skills, and the ability to thrive in a fast-paced environment.

Why Join Us?

Benifits, rrsp match, competitive wages and a fun fast paced environment.


How to Apply:
Please send your resume to info@pelletiersautobody.com

Stating wage: $56,000 per year.